Terms of service

Terms of Use

Welcome to lunaroy.shop. By accessing or using our website, you agree to comply with and be bound by the following Terms of Use. Please read them carefully before making a purchase or using our services. These terms are designed to ensure transparency, protect both customers and our business, and comply with Shopify, Google Shopping, and Meta advertising policies.

1. General Conditions

By using this website, you confirm that:

  • You are at least 18 years old or using the site under parental supervision

  • You agree to use our products and services only for lawful purposes

  • You will not use our website for any fraudulent or unauthorized activity

We reserve the right to refuse service to anyone at any time for any reason.

2. Products & Descriptions

We aim to ensure all product descriptions, images, and specifications are accurate. However:

  • Minor variations in color, size, or appearance may occur due to manufacturing or display differences

  • All products are intended for general consumer and lifestyle use only and are not medical devices

  • We do not guarantee specific outcomes from product use

3. Orders & Payments

  • All orders placed on lunaroy.shop are subject to acceptance and availability

  • Payments are securely processed through Shopify Payments

  • We reserve the right to cancel or refuse any order suspected of fraud or misuse

  • Prices are subject to change without prior notice

4. Shipping & Delivery

  • Delivery times are estimates only and may vary depending on location and logistics conditions

  • Lunaroy is not responsible for delays caused by carriers, customs, or external factors

  • Customers are responsible for providing accurate shipping information

5. Returns & Refunds

We offer a 60-day return policy as outlined in our Return & Refund Policy. By using our website, you agree to the conditions stated in that policy.

6. Warranty

Some Lunaroy products may come with a limited warranty depending on the product type.

  • Warranty covers manufacturing defects only

  • Does not cover misuse, improper installation, or normal wear and tear

7. Intellectual Property

All content on lunaroy.shop, including:

  • Product designs

  • Logos

  • Texts

  • Images

  • Branding materials

are the exclusive property of Lunaroy and may not be copied, reproduced, or distributed without written permission.

8. Limitation of Liability

Lunaroy is not liable for:

  • Indirect or incidental damages resulting from product use

  • Issues arising from improper use of products

  • Delays or failures caused by external shipping carriers

  • Losses due to misuse of the website or products

All products are used at the customer’s own responsibility.

9. Privacy & Data Protection

Your personal data is handled according to our Privacy Policy, which explains how we collect, use, and protect your information.

10. Changes to Terms

We may update these Terms of Use at any time. Any changes will be posted on this page with the updated revision date. Continued use of the website means you accept the updated terms.

11. Contact Information

If you have any questions regarding these Terms of Use, please contact us:

📧 Support Email: NewgentMamer8783@outlook.com

📍 Address:
Trung Binh My Chanh Tay, Phu My
Binh Dinh 590000, Vietnam

🏢 Business Name: Lunaroy

👤 Owner: NGOC HIEU PHAM