Terms of Sale

Terms of Sale

These Terms of Sale apply to all purchases made on lunaroy.shop. By placing an order, you agree to the conditions outlined below. These terms are designed to ensure transparency, customer protection, and compliance with Shopify, Google Shopping, and Meta Ads policies.

1. Order Acceptance

All orders placed on lunaroy.shop are subject to acceptance and availability.

  • We reserve the right to refuse or cancel any order for any reason, including suspected fraud or pricing errors

  • Once an order is placed, you will receive an order confirmation email

  • A contract is formed only when your order has been confirmed and payment has been successfully processed

2. Pricing & Payments

  • All prices are displayed in the applicable currency at checkout

  • We reserve the right to change prices at any time without prior notice

  • Payment is securely processed through Shopify Payments

  • We do not store full credit card or payment details

3. Product Information

We strive to ensure all product details are accurate. However:

  • Product images are for illustrative purposes only and may vary slightly

  • Specifications, features, and descriptions may be updated or improved without notice

  • All products are intended for general consumer and lifestyle use only, not medical treatment

4. Shipping & Delivery

  • Processing time: 1–2 business days

  • Delivery times may vary depending on destination and carrier

  • Free shipping may be available on eligible orders

  • Delivery times are estimates and may vary due to carrier delays or external factors

5. Returns & Refunds

We offer a 60-day return policy on eligible products.

  • Items must be returned in original condition and packaging

  • Refunds are processed after inspection

  • Refund processing time: 5–10 business days after approval

Full details are available in our Return & Refund Policy.

6. Warranty

Some Lunaroy products may include a limited warranty depending on the product type.

  • Covers manufacturing defects only

  • Does not cover misuse, incorrect installation, or normal wear and tear

  • Warranty claims require proof of purchase

7. Limitation of Liability

Lunaroy is not responsible for:

  • Indirect or consequential damages

  • Misuse or improper installation of products

  • Shipping delays caused by carriers or customs

  • Outcomes resulting from improper use of products

All products are used at the customer’s own risk.

8. Intellectual Property

All content on lunaroy.shop (including branding, logos, images, and product descriptions) is owned by Lunaroy and may not be copied or reused without permission.

9. Changes to Terms

We reserve the right to update these Terms of Sale at any time. Changes will be posted on this page with an updated date. Continued use of the website means acceptance of the updated terms.

10. Contact Information

For any questions regarding these Terms of Sale, please contact us:

📧 Support Email: NewgentMamer8783@outlook.com

📍 Address:
Trung Binh My Chanh Tay, Phu My
Binh Dinh 590000, Vietnam

🏢 Business Name: Lunaroy

👤 Owner: NGOC HIEU PHAM