Privacy policy

Privacy Policy

At Lunaroy, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from lunaroy.shop, in compliance with applicable data protection laws (including GDPR principles) and requirements for Google Shopping and Meta advertising.

1. Information We Collect

When you interact with our store, we may collect the following information:

  • Personal Information: Name, billing/shipping address, email address, phone number

  • Order Information: Products purchased, payment status, order history

  • Payment Information: Processed securely via Shopify Payments (we do not store full credit card details)

  • Device Information: IP address, browser type, time zone, and cookies

  • Usage Data: Pages viewed, time spent on site, and interactions with our website

2. How We Use Your Information

We use your data to:

  • Process and fulfill your orders

  • Provide shipping and delivery updates

  • Offer customer support

  • Improve our website performance and user experience

  • Prevent fraud and enhance security

  • Run advertising campaigns (Google Ads, Meta Ads)

  • Comply with legal and tax obligations

3. Sharing Your Information

We only share your information with trusted third parties necessary to operate our business:

  • Shopify Payments – for secure payment processing

  • Shipping carriers – to deliver your orders

  • Advertising platforms (Google, Meta) – for marketing optimization

  • Service providers – for website hosting, analytics, and support

We do not sell or rent your personal data to any third parties.

4. Cookies & Tracking Technologies

We use cookies to:

  • Improve website functionality

  • Analyze traffic and user behavior

  • Personalize ads and marketing campaigns

You can disable cookies in your browser settings, but some features of the site may not function properly.

5. Data Storage & Security

Your personal data is securely stored on Shopify servers and protected using industry-standard encryption and security protocols.

We take reasonable steps to protect your information from:

  • Unauthorized access

  • Loss or misuse

  • Alteration or disclosure

6. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent for marketing emails

  • Request a copy of your stored data

To exercise any of these rights, contact us at the email below.

7. Data Retention

We retain your information only as long as necessary to:

  • Fulfill orders

  • Comply with legal obligations

  • Resolve disputes

  • Maintain business records

8. Third-Party Services

Our website may include links or integrations with third-party services. We are not responsible for their privacy practices, and we encourage you to review their policies separately.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

📧 Support Email: NewgentMamer8783@outlook.com

📍 Address:
Trung Binh My Chanh Tay, Phu My
Binh Dinh 590000, Vietnam

🏢 Business Name: Lunaroy

👤 Owner: NGOC HIEU PHAM